jiliq Privacy Policy – Your Data, Your Rights
At jiliq, protecting the personal information of our Philippines players is a core responsibility. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have over your own information. Please read this document carefully before using the platform.
1. Information We Collect
When you register and use the jiliq platform, we collect several categories of personal and technical information in order to provide you with a safe, functional, and enjoyable gaming experience. The types of data we collect include account information, device and browser data, payment details, cookies, and usage data generated during your sessions on the platform.
Account Information: When you sign up for a jiliq account, we collect your full name, date of birth, email address, username, and any other information required to verify your identity and age. This information is necessary to create and manage your account, ensure you meet our 18+ eligibility requirement, and comply with applicable regulations in the Philippines. You may also be asked to provide a government-issued ID or other verification documents as part of our Know Your Customer (KYC) process. Keeping this information accurate and up to date is your responsibility as a registered user.
Device and Browser Data: When you access jiliq through any web browser or mobile device, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This information helps us optimise the platform for different devices and screen sizes, particularly for mobile users in the Philippines who access jiliq on smartphones. We may also collect timestamps and session duration to understand how users interact with the platform and to detect unusual or suspicious access patterns.
Payment Information: All financial transactions on jiliq are processed in Philippine Peso (PHP ₱). When you make a deposit or request a withdrawal, we collect the payment method details you provide, such as e-wallet account identifiers or bank account references. Full payment card numbers and sensitive authentication data are never stored directly by jiliq — these are handled by PCI-compliant third-party payment processors. We do retain records of transaction amounts, dates, and statuses for account management, compliance reporting, and dispute resolution purposes.
Usage Data: As you navigate the platform, we collect data about your activity, including which games you play, how long you play, your betting history, and how you interact with various features of the jiliq interface. This usage data helps us personalise your experience, recommend relevant content, and improve the overall performance and stability of the platform over time.
2. How We Use Your Information
jiliq uses the information we collect solely for legitimate purposes directly related to operating the platform and serving our players in the Philippines. We do not use your data for purposes beyond those described in this Privacy Policy without first obtaining your consent or being required to do so by law.
The primary purposes for which we process your data include: verifying your identity and age during registration; processing deposits and withdrawals in Philippine Peso; personalising your gaming experience based on your preferences and activity history; communicating with you about your account, transactions, and any updates to platform features or policies; and detecting and preventing fraud, money laundering, and other prohibited activities. We may also use aggregated, anonymised usage data to conduct internal analytics and improve the platform's performance and feature set.
We may send you account-related notifications such as transaction confirmations, security alerts, and policy update notices by email or via on-platform messages. If you have opted in to receive promotional communications, we may also send you information about offers, bonuses, and new features relevant to your account. You may withdraw consent for promotional communications at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawal of consent for promotional messages does not affect essential account communications, which we are required to send regardless of marketing preferences.
All data processing carried out by jiliq is grounded in one or more lawful bases, including: performance of a contract (operating your account), compliance with legal obligations (KYC, anti-money laundering), legitimate interests (fraud prevention, platform security), and consent (marketing communications). We process only the minimum data necessary for each stated purpose, in line with data minimisation principles.
3. Cookies and Tracking Technologies
jiliq uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather information about how the platform is used. A cookie is a small text file stored on your device by your web browser when you visit the jiliq website. Cookies do not contain executable code and cannot directly access other files on your device.
We use the following categories of cookies on the jiliq platform. Essential cookies are required for the platform to function and cannot be disabled — they manage your login session, remember your language and region settings, and keep your account secure during browsing. Functional cookies remember your preferences such as your preferred game category or display settings so that you do not have to reconfigure them on every visit. Analytics cookies help us understand how users navigate jiliq, which pages are most visited, and where technical errors occur, allowing us to continuously improve the platform experience. We do not use third-party advertising cookies or sell cookie data to advertisers.
Most web browsers allow you to control cookie settings through the browser's privacy or security menu. You may choose to block or delete cookies at any time; however, doing so may affect the functionality of certain features on jiliq, particularly those that require an active login session. Mobile browser users in the Philippines can also manage cookie permissions through their device's browser settings. By continuing to use jiliq after being presented with cookie information, you acknowledge the use of cookies as described in this section.
4. Data Storage and Security
jiliq takes the security of your personal information seriously and implements a range of technical and organisational measures to protect data against unauthorised access, accidental loss, alteration, or disclosure. Your account credentials are stored using industry-standard hashing and encryption protocols, meaning that plaintext passwords are never retained in our systems.
Your data is stored on secured servers with access controls that restrict who within the jiliq organisation can view or handle personal information. Access to sensitive data is limited to authorised personnel who require it to perform specific operational functions, and all such access is logged and monitored. We conduct regular security assessments and keep our infrastructure updated to address known vulnerabilities promptly. In the event of a data breach that poses a risk to your rights or freedoms, jiliq will notify affected users and the relevant authorities within the timeframes required by applicable law.
Personal data is retained for as long as your account remains active and for the period thereafter required by law or legitimate business need — for example, financial transaction records may be retained for a minimum period to satisfy anti-money laundering and tax compliance requirements in the Philippines. Once data is no longer required, it is securely deleted or anonymised. You may request the deletion of your account and associated personal data at any time, subject to our legal retention obligations, by contacting our support team directly.
5. Sharing Data with Third Parties
jiliq does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Any sharing of personal data with third parties is limited to what is strictly necessary to operate the platform, fulfil legal obligations, or protect the security of users and the platform itself.
We may share your data with the following categories of third parties. Payment processors: To facilitate deposits and withdrawals in Philippine Peso, we share relevant transaction data with licensed payment service providers. These providers operate under strict data protection standards and are contractually prohibited from using your information for any purpose other than processing your transactions. Game providers: Third-party game studios whose titles are hosted on the jiliq platform may receive limited technical data — such as a session token — necessary to launch and log game sessions. They do not receive your full account or payment details. Identity verification services: To comply with Know Your Customer (KYC) requirements, we may share identity documents with regulated verification partners. Regulatory and legal authorities: We may disclose personal data to government bodies, law enforcement agencies, or regulators in the Philippines where required by applicable law, court order, or where we believe disclosure is necessary to prevent fraud or criminal activity.
In all cases where data is shared with third-party service providers, jiliq enters into data processing agreements that require those parties to handle your information securely, use it only for the purposes for which it was shared, and comply with applicable data protection laws. We do not transfer your personal data to countries outside of the applicable data protection framework without appropriate safeguards in place.
6. Your Rights as a User
As a player on the jiliq platform, you have a number of rights in relation to the personal data we hold about you. jiliq is committed to honouring these rights promptly and transparently, in accordance with the applicable data protection laws of the Philippines. To exercise any of the rights described below, you can contact our support team through the channel listed in the Contact section of this policy.
You have the right to request a copy of the personal data jiliq holds about you. We will provide this information in a clear, readable format within a reasonable timeframe after verifying your identity.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many details directly through your account settings.
You may request the deletion of your personal data. Where we are not legally required to retain it, we will erase it promptly. Note that some data may be retained for regulatory compliance purposes.
You have the right to object to certain types of data processing, including direct marketing communications. You can withdraw your consent for marketing emails at any time through your account preferences.
Where technically feasible, you may request a copy of the data you have provided to jiliq in a structured, commonly used format so that you can transfer it to another service if you choose.
In certain circumstances, you may request that we restrict the processing of your data — for example, while a correction request is being reviewed or while you contest the lawfulness of our processing activities.
jiliq will respond to all valid data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, but we will notify you of the extension and the reason for it within the initial 30-day window. There is no charge for submitting a data rights request, though we reserve the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests. We may ask you to verify your identity before processing a request to ensure we do not disclose or alter data belonging to another person.
7. Protection of Minors
jiliq is strictly an 18+ platform and does not knowingly collect or process personal data belonging to individuals under the age of 18. During the registration process, we require users to confirm their date of birth and agree to our age eligibility requirements. We may also request government-issued identification documents as part of our age verification process, in line with responsible gaming standards applicable in the Philippines.
If we discover or receive credible information that an account belongs to a minor, we will immediately suspend that account, cease all processing of the associated personal data, and take steps to delete the data as quickly as our legal obligations permit. Parents or guardians who believe their child has registered on jiliq are urged to contact our support team without delay so that the account can be reviewed and closed. We encourage parents and guardians to make use of parental control software and device-level content filters to prevent underage access to online gaming platforms. For more information on tools and resources available to protect younger family members, please visit our Responsible Gaming page.
8. Updates to This Privacy Policy
jiliq reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, we will update the effective date shown at the top of this page and, where practicable, notify registered users through on-platform notices or by email.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we collect, use, and protect your personal data. Your continued use of the jiliq platform after a revised policy has been published will be taken as your acceptance of the updated terms. If you do not agree with any changes made to this policy, you should stop using the platform and contact our support team to request account closure and data deletion. Previous versions of this policy are superseded in their entirety by the most current version published on this page. We will not reduce your rights under this Privacy Policy without giving you reasonable notice and, where required, obtaining your consent.
9. How to Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the way jiliq handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and in good faith, and we aim to resolve straightforward requests within 5 to 10 business days.
You can reach the jiliq privacy and support team at the following contact address: support at jiliq.pro. Please include your registered username and a clear description of your request or concern so that we can assist you as efficiently as possible. For data rights requests — such as access, correction, or deletion — we may ask you to provide proof of identity before we can proceed. If you are not satisfied with how we have handled your privacy concern, you have the right to escalate your complaint to the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will work transparently to resolve any issues in accordance with our obligations under applicable law.
Questions About Your Privacy on jiliq?
If anything in this Privacy Policy is unclear or you want to know more about how your data is handled on jiliq, our team is ready to help. You can also check our FAQ for quick answers, review our Terms and Conditions, or create an account if you are comfortable with our privacy practices and ready to start playing.